This Privacy Policy governs the manner in which PHD Advanced Nutrition LLC collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://myphdweightloss.com/ website (“Site”). This privacy policy applies to the Site and all products and services offered by PHD Advanced Nutrition LLC.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

SMS Consent Communication 

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications: 

If you have consented to receive text messages from PHD Weight Loss, you may receive messages related to the following (appointment reminders, follow-up messages, billing inquiries):

Example: “Hello, this is a friendly reminder of your upcoming appointment with your coach at PHD Weight Loss on 3/1/25 at 2:00 PM EST. Reply STOP to opt out of SMS messaging at any time.”

Message Frequency:

“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt-in to receive SMS messages from PHD Weight Loss in the following ways:

Verbally, During a conversation, By submitting an online form, or By filling out a paper form

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (864) 644-1900

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures Summary:

Message and data rates may apply.

You can opt-out at any time by texting “STOP.”

For assistance, text “HELP” or visit https://myphdweightloss.com/privacy-policy/

Message frequency may vary

How we use collected information

PHD Advanced Nutrition LLC may collect and use Users personal information for the following purposes:

– To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

– To process payments

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

– To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

What Do We NOT Use Your Information For?

SMS opt-in or phone numbers for the purpose of SMS are not shared.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Do We Disclose Any Information to Outside Parties?

SMS opt-in or phone numbers for the purpose of SMS are not being shared with outside parties.  We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.  This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.  We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Mobile Application

This Privacy Policy describes how our mobile application (hereafter “we” or the “App”) collects, uses, and protects the personal data of users who download or use it. Protecting your privacy and maintaining transparency in how your data is handled are core priorities. By using the App, you consent to the processing of your data as set out in this policy. If you disagree with any of its provisions, please refrain from installing or using the App.

1. Controller and Contact Information

The entity responsible for the App and for processing personal data is PHD Weight Loss & Nutrition (hereafter “the Company”), with contact email hq@phdwl.com. The Company develops and manages the App and is committed to protecting users’ data. For any queries related to privacy or the exercise of your rights, please contact us at the address provided.

2. Data We Collect

Depending on how you use the App, we may collect the following types of information:

Registration Data

Name/surname, email address and login credentials. These data are necessary to create and manage your account.

Usage Information

Data about interactions with the App, such as features used, duration of use, and preferences. These data are collected in aggregate and anonymised form for statistical purposes.

Location Data

If you authorise the location permission, we collect your geographic position to offer location-based features such as nearby services. Data are collected only while the feature is active.

Device Permissions

The App may request access to the following device features:

• Calendar: to sync relevant events or reminders.
• Camera: to scan codes or capture images required for the service.
• Contacts: to invite other users or enable social features.
• Microphone: for voice recognition functions, if present.
• Storage: to save documents or files generated by the App.

These permissions will only be requested when the relevant function requires them and will be used solely to provide the described services.

Health and Wearable Data

If you choose to connect the App with wearable devices or third-party health platforms such as Health Connect (Android) or Apple Health (iOS), we may access the following data with your explicit permission and solely for your benefit:

• Sleep: to record and track your sleep duration and patterns.
• Weight: to record and monitor your body weight over time.
• Heart Rate Variability (HRV): to record the variability of your heart rate.
• Heart Rate: to record and track your heart rate.
• Steps: to record your daily step count.
• Activity: to record your physical activity and daily workouts.

This data is extracted directly from connected health platforms and stored securely for the sole purpose of providing personalized metrics and tracking. It is not shared with third parties and is maintained under strict security measures.

3. Purposes and Legal Basis of Processing

We collect and process your personal data for the following purposes:

• Service provision: to manage your account, enable access to App features, process transactions, and provide technical support. Legal basis: performance of the user agreement.
• Improvement and analytics: to produce internal statistics and analyses to improve App performance and functionality. Data will be anonymised or pseudonymised where possible.
• Communications and notifications: to send service-related communications such as registration confirmations, security notices, or material policy changes. Legal basis: legitimate interest in keeping users informed.
• Marketing and Personalized offers: with your consent, we may send promotional information related to our services. You may withdraw this consent at any time.
• Legal compliance: to fulfil legal obligations or respond to requests from competent authorities, such as retaining transaction records for tax purposes or fraud prevention.
• Personalized health monitoring: to use your sleep, weight, HRV, heart rate, steps, and activity data to generate Personalized metrics, recommendations, and reminders to support your wellbeing. Legal basis: performance of contract and, where applicable, your express consent.

4. Transparency and Consent

In accordance with Google Play data policies and Apple App Store Review Guidelines, we commit to the following:

• The App will include a visible link to this Privacy Policy on its store pages and within the application.
• Before collecting or transmitting data unrelated to core functionality, a clear in-app notice will describe what data is collected and for what purpose, and express user consent will be requested.
• Before accessing health data through Health Connect or Apple Health, the App will request specific authorization and inform users of the data categories involved (sleep, weight, HRV, heart rate, steps, and activity) and their purpose.
• For features requiring user tracking (e.g. personalized advertising), we will use Apple’s App Tracking Transparency framework and request authorization before accessing the advertising identifier.
• We will answer the privacy questions in App Store Connect to inform users about data collected by us and third parties.

5. Recipients and Data Transfers

We will not sell or share your data with third parties unrelated to service delivery. Information will only be shared when necessary to operate the App or to comply with legal obligations. Main recipients may include:

• Technology partners for specific features: providers that support functionality such as facial or body recognition. Only essential data will be transmitted, and providers are required not to retain or reuse data once the process is complete.
• Essential service providers: entities that help operate the App (e.g. hosting, notifications, analytics, payment processors). These providers process data solely for the contracted purpose under equivalent data protection standards.
• Public authorities: only when required by law or legal proceedings, to enforce rights, or to protect user safety.
• International transfers: where data must be transferred outside the European Economic Area, we will ensure adequate safeguards are in place (e.g. standard contractual clauses or adequacy decisions).

Health and activity data will not be shared with third parties unrelated to the service without your explicit consent.

6. User Rights

Under applicable data protection regulations, you have the right to:

• Access: to know which of your data we process.
•  Rectification: to request correction of inaccurate or incomplete data.
• Erasure: to request deletion of your data when no longer necessary.
• Restriction of processing: to request that we limit the use of your data in certain circumstances.
• Portability: to receive your data in a structured, machine-readable format and transmit it to another controller.
• Objection: to object to the processing of your data, especially for marketing communications.
• Withdrawal of consent: to withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at the address provided in Section 1. You also have the right to lodge a complaint with your country’s data protection authority.

7. Data Security and Retention

We adopt technical and organizational security measures to protect personal data against unauthorized access, alteration, loss, or destruction. We use encryption, access controls, and secure protocols where appropriate. Data will be retained for as long as necessary to fulfill the stated purposes and legal obligations, after which it will be deleted or anonymized.

8. Use of Cookies and Similar Technologies

The App may use cookies or equivalent technologies to store information and facilitate certain functions, such as remembering preferences, performing anonymous analytics, and improving the user experience. Where these technologies are not strictly necessary, we will request your consent through the App or device settings.

9. Processing of Minors’ Data

The App is not directed at persons under 18 years of age. We do not allow minors to create accounts or use the App. If we detect that personal data from a minor has been collected without parental or guardian authorization, we will immediately delete that information and cancel the associated account. Guardians who discover that a minor has accessed the App may contact us to request account and data deletion.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices or applicable law. The updated version will be published in the App and on our store pages. Where appropriate, users will be notified through visible means such as in-app notifications or email. Continued use of the App after changes are published implies acceptance of the updated policy.

11. Platform Compliance

Google Play

We will provide a visible link to this Privacy Policy on the App’s Google Play listing and within the App. We will inform users about personal and sensitive data collected, how it is used, and which third parties have access. User consent will be requested for any processing unrelated to core functionality.

App Store

In accordance with section 5.1.1 of Apple’s App Store Review Guidelines, the App will include an easily accessible link to this policy in both the App Store Connect metadata and within the application. The policy identifies the data collected, how it is obtained and used, ensures third parties provide comparable data protection, and explains retention and deletion practices. We will use the App Tracking Transparency framework to request permission before tracking or accessing the advertising identifier.

12. Contact

For any questions or requests related to this Privacy Policy, please contact us at hq@phdwl.com or through the contact options available within the App. We will endeavour to respond as soon as possible.

Changes to this privacy policy

PHD Advanced Nutrition LLC has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

PHD Advanced Nutrition LLC, DBA PHD Weight Loss

https://myphdweightloss.com/

270 Gravely Branch Rd, NC 28803

864-644-1900

centraloffice@phdwl.com